The company has launched a dispatching service for the delivery of building materials. Now all clients of the holding can find out around the clock and in real time where the vehicles delivering cement to customers are located.
The new dispatch center operates 24/7. By the name of the company and number of the application, dispatchers quickly determine and inform the client about the progress of cement shipment, timing of delivery and location of the transport at a particular moment. Implementation of the project of round-the-clock logistic support of clients became possible thanks to the equipping of the car park with the GLONASS system. The dispatch center provides information on all shipments from the holding's factories in any part of the country.
Alexey Kharchenko, Vice President for Sales and Marketing, emphasized: “Improving customer experience is one of the holding's top priorities, we are improving every stage of the customer interaction process, in which awareness of our customers about location of the cargo and timely delivery of products takes a leading role. When constructing large-scale objects, the process of placing concrete can last entire day or more. In this case, the quality and terms of work performance largely depend on the exact time of delivery of products. "
"EUROCEMENT group" is the leader of the cement industry in Russia. Today it is extremely important for us to maintain these standards by creating and developing customer services. By providing the clients of the holding with the possibility of dispatching the fleet involved in the transportation of the products they have purchased, we are taking another step towards the realization of one of the strategic goals - increasing the overall customer focus of the company”. noted Ilya Shaposhnikov, General Director of EUROCEMENT TRANSPORTATION SOLUTIONS LLC.
